ECU-Line is a logistics company; specializing in LCL service. As a part of the AVVASHYA Group of companies, Ecu Line has been the world’s foremost leader in maritime logistics since 1987.
Our primary focuses are on maritime consolidation. This account’s for 100% of our business activity; servicing the freight forwarding industry with second to none service and numerous owned and operated branches throughout the world. Ecu Line has 189 offices in 89 countries with 2,500 employees around the world.
As a world leader in LCL consolidation, Ecu Line strives to maintain excellence by placing high emphasis on its core values of diversity, professionalism, respect, and integrity.
Job Summary -: To provide efficient customer service and management, effective container consolidation and cargo confirmation, and efficient and effective warehousing and transport management to achieve profitability and budgeted volumes for the organization.
Key Responsibilities and Accountabilities
Key Responsibilities and Accountabilities
1. Customer Service & Management
i) To attend to customer enquiries for quotations, and booking
ii) To take booking from customers for LCL cargo and provide booking confirmation
iii) To attend to customer grievance management
iv) Tele-marketing/cold calls to local customers for support
v) Timely respond to incoming e/mails of customers, agents, and freight forwarders
ii) To take booking from customers for LCL cargo and provide booking confirmation
iii) To attend to customer grievance management
iv) Tele-marketing/cold calls to local customers for support
v) Timely respond to incoming e/mails of customers, agents, and freight forwarders
2. Container Consolidation & Cargo Confirmation
i) Planning of container size basing on the bookings
ii) Liaising and coordinating with customer and W/H for confirmed booking cargo and monitoring shipment arrangement
iii) Fully utilize the container space by tele calling the customers for any booking of the cargo for the trade lanes
iv) Liaise with carrier to ensure container booking is confirmed and container space is allocated as booked
ii) Liaising and coordinating with customer and W/H for confirmed booking cargo and monitoring shipment arrangement
iii) Fully utilize the container space by tele calling the customers for any booking of the cargo for the trade lanes
iv) Liaise with carrier to ensure container booking is confirmed and container space is allocated as booked
3. Warehousing and Transportation Management
i) Give job instruction to W/H for arrangement of cargo removal from co-loader W/H within Keppel Distripark
ii) Liaising and coordinating with W/H to ensure job instruction being carried and with smooth running
iii) Correspondence with network agents to ensure any query/instruction are attended and carried out
iv) Daily updating with W/H of cargo status and readiness to ensure smooth packing
v) Co-ordinate among W/H network agents and customer for any complaint of cargo damaged, missing or short received
ii) Liaising and coordinating with W/H to ensure job instruction being carried and with smooth running
iii) Correspondence with network agents to ensure any query/instruction are attended and carried out
iv) Daily updating with W/H of cargo status and readiness to ensure smooth packing
v) Co-ordinate among W/H network agents and customer for any complaint of cargo damaged, missing or short received
Qualifications:
- Male/Female, Max 25-30 years old
- Minimum graduated from Diploma 3 ( D3)
- Must have experience in cargo/ freight forwarding company with minimum 1 year
- Knowledge on Import procedure and regulation
- Customer oriented and good follow up skills
- Fluent in spoken and written English is a must
- Fluent in computer literacy is a must
INFO RESMI
Interested applicants please write-in your detailed resume to Mr Budi Rochmadi (Country Manager-Indonesia) at
Interested applicants please write-in your detailed resume to Mr Budi Rochmadi (Country Manager-Indonesia) at
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